Best Auto Repair, Washington

CONTACT US
  • 202-797-7585

  • 1236 Mount Olivet Road NE Unit B
    Washington, DC 20002

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Customer Service

Working Hours
  • Mon 7:30AM - 5:30PM
    Tue 7:30AM - 5:30PM
  • Wed 7:30AM - 5:30PM
    Thu 7:30AM - 5:30PM
  • Fri 7:30AM - 5:30PM
    Sat 8:00AM - 12:00PM
  • Sun Closed

Customer Service

How We Can Solve the Issue Together

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. When it comes to repairs, however, some things stay the same. The following tips should help you along the way:

Try To Diagnose the Issue on Your Own

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

Be on the Lookout for the Following

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Communicate Your Findings When You Come In

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Be Thorough

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

Car Warranty Scams FAQs

Be sure to review the below information in order to avoid a potential scam.

Is there a car warranty scam?

Yes, there are car warranty scams that try to take advantage of unsuspecting vehicle owners. You may have received calls from scammers that start with automated or pre-recorded prompts to enter basic information and stay on the line.

Once the call begins, the scammer pretends to be an auto manufacturer or insurer telling you that your auto warranty or car insurance is about to expire. Then they ask you to provide personal information, which will later be used to defraud you. Sometimes the caller will have actual information about your automobile.

What do I do if I fell for a car warranty scam?

There is no way to get your personal information or money back, but you can reach out to the Federal Communications Commission (FCC) or the Federal Trade Commission (FTC) and file a complaint. You can contest any charges to your bank card through your bank. Consider using a credit monitoring service.

How do you check if your car warranty or vehicle insurance has really expired?

If you are afraid your warranty or insurance may have really expired: first hang up with the potential scammer. Next, call your car dealer or insurer and inquire about your policy.

Discover More About Appointments and Repair Services At Auto Tech Service in Washington

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Reviews

What People Say About Us

  • reviewicon
    , 08/28/2020

    The transmission cooling line on my Ford F-150 truck burst near Union Station last Friday. Not knowing DC, I asked the tow truck driver to take the truck to a nearby shop that he felt was reputable. Miguel and his team fit me in to their hectic schedule that day. The transmission turned out to be too far gone to be saved. But his team managed to patch the line well enough that I got the truck back to Fredericksburg from DC without having it towed. Miguel was a life saver for me that day. I highly recommend Auto Tech Service.

  • reviewicon

    First time customer- car was making a noise that I thought might be the brakes. Dropped car off at 9 am and had a call with a quote for new brakes by 9:30 am. The job was done the same day at a very reasonable price. I will be going back to these guys and would recommended them to anyone else.

  • reviewicon

    Amazing service! I took my car in for an oil change, and brought in headlights & taillights for them to change. They did everything the same day and changed my lights for free! Turns out I had brought in the wrong kind of headlight, but they installed one they had on hand and asked me to bring them a replacement whenever was convenient for me to "reimburse" them for the part. Said he didn't want me to be pulled over for having a burnt out headlight. I couldn't believe it! Kind, friendly people who are quick, efficient, and reasonably priced. You can't beat it!

  • reviewicon

    I have been there a few times with my personal truck ('96 Dodge Dakota) and work vehicle ('12 Nissan Pathfinder). I have always been confident in their work.

  • reviewicon

    Just today was the very first time we dropped off our vehicle at this place. My husband was there around 7:30/8am and was the first customer to arrive. He left our Jeep commander, 2007, and a few hours later, we received a call from the mechanic. The issue we had was so severe, too intricate of work required, and that is exactly what he told us as well. “Best you take the car to the dealer” with a thorough explanation as to why. He DID NOT charge us anything and we greatly appreciate that. We will, unfortunately, have to take it to the dealer, but we will take our car back to this place for any future issues.

  • reviewicon

    I went in today with the oil leak problem in Chevy Cruze, he first did a diagnosis and later fixed the problem saying it was just a minor issue. He also helped me with the front headlight fixing a loose wire. And the EXTRAORDINARY part was he did not charge me anything. My experience today was WONDERFUL and they are simply AMAZING, TRUSTWORTHY and HONEST, in other words, THE BEST. I am going to recommend Auto Tech Services to all my friends.

Call us for service: 202-797-7585

ASE (Automotive Service Excellence)
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