- Mon 7:30AM - 5:30PM
- Fri 7:30AM - 5:30PM
- Tue 7:30AM - 5:30PM
- Sat 8:00AM - 1:00PM
- Wed 7:30AM - 5:30PM
- Sun Closed
- Thu 7:30AM - 5:30PM
CUSTOMER SERVICE
Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.
But when it comes to repairs, some things stay the same. The following tips should help you along the way:
Do your homework before taking your vehicle in for repairs or service.
- Read the owner's manual to learn about the vehicle's systems and components.
- Follow the recommended service schedules.
- Keep a log of all repairs and service.
When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.
Use all of your senses to inspect your car frequently. Check for:
- Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
- Changes in acceleration, engine performance, gas mileage, fluid levels.
- Worn tires, belts, hoses.
- Problems in handling, braking, steering, vibrations.
- Note when the problem occurs.
- Is it constant or periodic?
- When the vehicle is cold or after the engine has warmed up?
- At all speeds? Only under acceleration? During braking? When shifting?
- When did the problem first start?
Once you are at our location, communicate your findings.
- Be prepared to describe the symptoms.
- Carry a written list of the symptoms that you can give us.
- Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.
Stay involved. . . Ask questions.
- Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
- Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
- Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
- Leave a telephone number where you can be called.
What People Say About Us
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Mark Harcourt, 08/28/2020
The transmission cooling line on my Ford F-150 truck burst near Union Station last Friday. Not knowing DC, I asked the tow truck driver to take the truck to a nearby shop that he felt was reputable. Miguel and his team fit me in to their hectic schedule that day. The transmission turned out to be too far gone to be saved. But his team managed to patch the line well enough that I got the truck back to Fredericksburg from DC without having it towed. Miguel was a life saver for me that day. I highly recommend Auto Tech Service. -
Marc J.First time customer- car was making a noise that I thought might be the brakes. Dropped car off at 9 am and had a call with a quote for new brakes by 9:30 am. The job was done the same day at a very reasonable price. I will be going back to these guys and would recommended them to anyone else.
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Natalie R.Amazing service! I took my car in for an oil change, and brought in headlights & taillights for them to change. They did everything the same day and changed my lights for free! Turns out I had brought in the wrong kind of headlight, but they installed one they had on hand and asked me to bring them a replacement whenever was convenient for me to "reimburse" them for the part. Said he didn't want me to be pulled over for having a burnt out headlight. I couldn't believe it! Kind, friendly people who are quick, efficient, and reasonably priced. You can't beat it!
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AnnI have been there a few times with my personal truck ('96 Dodge Dakota) and work vehicle ('12 Nissan Pathfinder). I have always been confident in their work.
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Selma R.Just today was the very first time we dropped off our vehicle at this place. My husband was there around 7:30/8am and was the first customer to arrive. He left our Jeep commander, 2007, and a few hours later, we received a call from the mechanic. The issue we had was so severe, too intricate of work required, and that is exactly what he told us as well. “Best you take the car to the dealer” with a thorough explanation as to why. He DID NOT charge us anything and we greatly appreciate that. We will, unfortunately, have to take it to the dealer, but we will take our car back to this place for any future issues.
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Tenzen J.I went in today with the oil leak problem in Chevy Cruze, he first did a diagnosis and later fixed the problem saying it was just a minor issue. He also helped me with the front headlight fixing a loose wire. And the EXTRAORDINARY part was he did not charge me anything. My experience today was WONDERFUL and they are simply AMAZING, TRUSTWORTHY and HONEST, in other words, THE BEST. I am going to recommend Auto Tech Services to all my friends.
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Alexi H.These guys really take care of you! Finally a place where I don’t have to worry about being ripped off. They have a great reputation and it comes from years of treating people well and fixing car problems fairly. Get there right when they open or they might not be able to see your car until the next day.
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Do G.Great owner and great business. Came here second time for oil change and they did a general check up as well as filled my steering fluid for free. The same afternoon I had problem with my metal tire cap(and lesson learned, never use metal tire cap, plastic will do the job), although it was late, the owner jacked my car and change a new valve in 10 mins for free. There're price is reasonable and they get the job done very fast.
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David O.Awesome mechanic. I came here for several oil changes and service was quick and reliable. If my car needed additional repairs they provided service recommendations but they never pressured me into them like other mechanics. Honest and reliable, best I’ve seen in DC.
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Zyg F.These guys were great! I had the horror story everyone wants to avoid: station wagon loaded to move daughter to grad school and then vacation. Entire family in car. Saturday morning the car starts making scraping noises. Just before July 4 weekend. Took the car in and these guys diagnosed it as a simple fix and got me on the way quickly and efficiently. THANK YOU!!!!
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Mike B.I blindsided them with an unexpected visit, they didn't have room for my car - Which was completely dead and I had towed on site. They had it done and ready in under 20 minutes, way faster than I could make it back to get it. The entire team promptly dropped what they were doing to help push it into the garage without hesitation. They were great. Great price on the repair. Awesome customer service. I've found my new go to mechanic.
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Meagan B.An uncomplicated and trustworthy garage for simple repairs; they've done my radiator, spark plugs, tires, etc and they tell it to you straight, no up-selling.
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Russ B.Really glad to have them in the neighborhood. They diagnosed the problem quickly and didn't charge me anything to look at it when I told them I wanted to pursue a warranty claim through a dealer. I'll definitely go back when I have another problem. Wish they worked on motorcycles too. Incredibly nice guys.
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Erich S.I once again have to hand it to Auto Tech Service. Recently had brake work done and got new tires. They worked to save me money at every step, agreed to wait on a repair that could, and threw in some free emergency body work to get my car safe to drive. I cannot recommend them highly enough.
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Nathan P.I recently had my car serviced at Auto Tech Services. The employees were very knowledgeable and the owner was great. I dropped off my car in the evening and it was ready the next day. The price for parts and service were fairly cheap compared to other auto shops in the area. I highly recommend this place.
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Mark Harcourt, 08/28/2020The transmission cooling line on my Ford F-150 truck burst near Union Station last Friday. Not knowing DC, I asked the tow truck driver to take the truck to a nearby shop that he felt was reputable. Miguel and his team fit me in to their hectic schedule that day. The transmission turned out to be too far gone to be saved. But his team managed to patch the line well enough that I got the truck back to Fredericksburg from DC without having it towed. Miguel was a life saver for me that day. I highly recommend Auto Tech Service.
Call us for service: 202-797-7585
