• 202-797-7585

  • 1236 Mount Olivet Road NE Unit B
    Washington, DC 20002

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WHEN ACCIDENTS HAPPEN

Working Hours
  • Mon 7:30AM - 5:30PM
    Tue 7:30AM - 5:30PM
  • Wed 7:30AM - 5:30PM
    Thu 7:30AM - 5:30PM
  • Fri 7:30AM - 5:30PM
    Sat 8:00AM - 1:00PM
  • Sun Closed

WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 202-797-7585 or make an appointment online!

What People Say About Us


  • -Marc J.

    First time customer- car was making a noise that I thought might be the brakes. Dropped car off at 9 am and had a call with a quote for new brakes by 9:30 am. The job was done the same day at a very reasonable price. I will be going back to these guys and would recommended them to anyone else.


  • -Natalie R.

    Amazing service! I took my car in for an oil change, and brought in headlights & taillights for them to change. They did everything the same day and changed my lights for free! Turns out I had brought in the wrong kind of headlight, but they installed one they had on hand and asked me to bring them a replacement whenever was convenient for me to "reimburse" them for the part. Said he didn't want me to be pulled over for having a burnt out headlight. I couldn't believe it! Kind, friendly people who are quick, efficient, and reasonably priced. You can't beat it!


  • -Ann

    I have been there a few times with my personal truck ('96 Dodge Dakota) and work vehicle ('12 Nissan Pathfinder). I have always been confident in their work.


  • -Selma R.

    Just today was the very first time we dropped off our vehicle at this place. My husband was there around 7:30/8am and was the first customer to arrive. He left our Jeep commander, 2007, and a few hours later, we received a call from the mechanic. The issue we had was so severe, too intricate of work required, and that is exactly what he told us as well. “Best you take the car to the dealer” with a thorough explanation as to why. He DID NOT charge us anything and we greatly appreciate that. We will, unfortunately, have to take it to the dealer, but we will take our car back to this place for any future issues.


  • -Tenzen J.

    I went in today with the oil leak problem in Chevy Cruze, he first did a diagnosis and later fixed the problem saying it was just a minor issue. He also helped me with the front headlight fixing a loose wire. And the EXTRAORDINARY part was he did not charge me anything. My experience today was WONDERFUL and they are simply AMAZING, TRUSTWORTHY and HONEST, in other words, THE BEST. I am going to recommend Auto Tech Services to all my friends.


  • -Alexi H.

    These guys really take care of you! Finally a place where I don’t have to worry about being ripped off. They have a great reputation and it comes from years of treating people well and fixing car problems fairly. Get there right when they open or they might not be able to see your car until the next day.


  • -Do G.

    Great owner and great business. Came here second time for oil change and they did a general check up as well as filled my steering fluid for free. The same afternoon I had problem with my metal tire cap(and lesson learned, never use metal tire cap, plastic will do the job), although it was late, the owner jacked my car and change a new valve in 10 mins for free. There're price is reasonable and they get the job done very fast.


  • -David O.

    Awesome mechanic. I came here for several oil changes and service was quick and reliable. If my car needed additional repairs they provided service recommendations but they never pressured me into them like other mechanics. Honest and reliable, best I’ve seen in DC.


  • -Zyg F.

    These guys were great! I had the horror story everyone wants to avoid: station wagon loaded to move daughter to grad school and then vacation. Entire family in car. Saturday morning the car starts making scraping noises. Just before July 4 weekend. Took the car in and these guys diagnosed it as a simple fix and got me on the way quickly and efficiently. THANK YOU!!!!


  • -Mike B.

    I blindsided them with an unexpected visit, they didn't have room for my car - Which was completely dead and I had towed on site. They had it done and ready in under 20 minutes, way faster than I could make it back to get it. The entire team promptly dropped what they were doing to help push it into the garage without hesitation. They were great. Great price on the repair. Awesome customer service. I've found my new go to mechanic.


  • -Meagan B.

    An uncomplicated and trustworthy garage for simple repairs; they've done my radiator, spark plugs, tires, etc and they tell it to you straight, no up-selling.


  • -Russ B.

    Really glad to have them in the neighborhood. They diagnosed the problem quickly and didn't charge me anything to look at it when I told them I wanted to pursue a warranty claim through a dealer. I'll definitely go back when I have another problem. Wish they worked on motorcycles too. Incredibly nice guys.


  • -Erich S.

    I once again have to hand it to Auto Tech Service. Recently had brake work done and got new tires. They worked to save me money at every step, agreed to wait on a repair that could, and threw in some free emergency body work to get my car safe to drive. I cannot recommend them highly enough.


  • -Nathan P.

    I recently had my car serviced at Auto Tech Services. The employees were very knowledgeable and the owner was great. I dropped off my car in the evening and it was ready the next day. The price for parts and service were fairly cheap compared to other auto shops in the area. I highly recommend this place.

Call us for service: 202-797-7585

ASE (Automotive Service Excellence)
BBB (Better Business Bureau)
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